Refund & Cancellation Policy

1. Monthly and annual subscriptions

Paid plans are billed in advance in Indian Rupees, monthly or annually, through Razorpay. Each payment covers the billing period it starts.

2. Free trial

An eligible workspace Owner can start a free trial with the limits shown at the time. No card is required, and a trial is never charged automatically. When it ends, existing data stays available to read, while new actions that need a plan are paused until you subscribe.

3. Renewal

Subscriptions renew automatically at the end of each period using the payment method you authorised in Razorpay, until cancelled.

4. Cancellation and effective date

An Owner can cancel from the Billing page at any time. Cancellation takes effect at the end of the current billing period: the plan stays active until then and no further renewal is charged. Your workspace data is retained, not deleted, when a subscription ends.

5. Upgrades and downgrades

You can switch plan or billing interval from the Billing page. The new subscription starts once its payment is confirmed. After a downgrade, existing data is kept, but new actions above the new plan's limits are paused.

6. Failed payments

If a renewal payment fails, the subscription may be marked past due and Razorpay may retry the charge. If payment is not completed, plan features may be paused until it is.

7. Duplicate payments

If you are charged twice for the same period, contact info@blinkcv.ai with the payment reference. Verified duplicate charges will be refunded to the original payment method.

8. Refunds

Fees already paid for a billing period are generally not refundable for partial use or for cancelling mid-period, because cancellation takes effect at the end of the period.

Refund eligibility may also depend on the subscription terms, applicable law, the payment circumstances and any applicable customer agreement. To request a review, email info@blinkcv.ai. Approved refunds will be initiated through the applicable payment processor, and the time for funds to appear depends on the payment method, payment processor and banking institution.

9. Payment processor

Payments and approved refunds are processed by Razorpay. BlinkCV does not store your card or bank details. Timing of refunds reaching your account depends on Razorpay and your bank.

10. Taxes

Applicable taxes are charged as required by law. Where a refund is approved, taxes are handled as permitted by applicable tax rules.

11. Enterprise and custom agreements

Enterprise and custom plans follow the cancellation and refund terms in the signed customer agreement, which take precedence over this policy where they differ.

12. Contact

Questions about this policy can be sent to info@blinkcv.ai.